Terms & Conditions

Last updated: 15/08/2025

These Terms & Conditions (“Terms”) govern your use of our website and your purchase of products from ErgFest (“we,” “us,” “our”). Please read these Terms carefully before placing an order. By using our website www.ergfest.com or purchasing from us, you agree to be bound by these Terms.

1. About Us

Store Name: ErgFest
Website: www.ergfest.com
Email: info@ergfest.com
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Company Number: 16592267

2. Products

We sell both physical goods (which will be shipped to you) and digital goods (which are delivered electronically).

  • Product descriptions, images, and specifications are provided for guidance only.
  • We reserve the right to make changes to products, pricing, and availability without notice.

3. Orders & Payments

  • By placing an order, you confirm that you are legally capable of entering into binding contracts.
  • All prices are listed in GBP (£) and include VAT (if applicable).
  • Payment must be made in full at the time of ordering via our secure payment gateway.
  • An order confirmation email will be sent once your order is accepted.

4. Shipping & Delivery (Physical Goods)

  • Delivery times are estimates only and may vary due to factors outside our control.
  • We deliver within the UK and may offer international shipping where specified.
  • Risk of loss and ownership of goods pass to you once they are delivered.

5. Digital Goods Delivery

  • Digital goods will usually be available for immediate download after purchase.
  • You are responsible for ensuring your device and software are compatible with the digital goods.
  • We grant you a non-transferable, non-exclusive licence to use the digital goods for personal use only.
  • You may not copy, share, resell, or distribute digital goods without our prior written consent.

6. Cancellations, Returns & Refunds

Physical Goods

  • Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for a full refund.
  • Goods must be returned unused, in original packaging, and at your own cost unless faulty.
  • Refunds will be issued within 14 days of us receiving the returned goods.

Digital Goods

  • By purchasing digital goods, you agree that your right to cancel under the Consumer Contracts Regulations 2013 is waived once download or streaming begins.
  • Refunds for digital goods are only provided if the product is faulty or not as described.

7. Faulty or Damaged Goods

If your order arrives faulty, damaged, or incorrect, please contact us within 14 days. We will arrange a replacement or refund in accordance with your statutory rights.

8. Intellectual Property

All content on www.ergfest.com , including text, images, logos, and digital goods, is the property of ErgFest or our licensors. You may not reproduce, distribute, or exploit any content without our prior written consent.

9. Limitation of Liability

  • We are not liable for any indirect, incidental, or consequential losses.
  • Nothing in these Terms limits or excludes our liability for death, personal injury, or fraud caused by our negligence.

10. Privacy & Data Protection

Your personal information is handled in accordance with our [Privacy Policy]. By using our store, you consent to our collection and use of your data as described therein.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions about these Terms, please contact us at:
📧 info@ergfest.com
🏢 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
🌐 www.ergfest.com